Terms of service

TERM AND CONDITIONS
*Welcome to Luxeria Global:**
Welcome to Luxeria Global ("www.Luxeriaglobal.com"). We are delighted to have you as
a valued visitor and user of our platform. Your use of this website and its services is
subject to the following terms and conditions. By accessing or using Luxeria Global, you
agree to comply with and be bound by these terms and conditions. Please read them
carefully. If you do not agree to these terms and conditions, please refrain from using our
website and services. Luxeria Global reserves the right to make changes to these terms
and conditions at any time, so we encourage you to review them periodically to stay
informed about our policies. Your continued use of our website and services after any
modifications indicates your acceptance of the updated terms and conditions.
Certainly, here's a paragraph for the "Introduction" section in the Terms of Use:
**Introduction:**
This is the official Terms of Use agreement ("Agreement") between you ("User," "you,"
or "your") and Luxeria Global ("Website Owner," "we," "us," or "our"). This Agreement
sets forth the terms and conditions governing your use of the Luxeria Global website
(www.Luxeriaglobal.com) and any related services or content provided by Luxeria Global
(collectively, the "Services"). By accessing or using our Services, you agree to abide by
and comply with the terms and conditions outlined in this Agreement. Please read this
Agreement carefully before using our website or services. If you do not agree with any
part of this Agreement, please refrain from accessing or using our Services. We may
modify this Agreement from time to time, and any changes will be effective immediately
upon posting on the Luxeria Global website. Your continued use of our Services after any
such changes constitutes your acceptance of the modified Agreement. If you have any
questions or concerns about these terms, please contact us for clarification.
Terms And Condition
**Right to Change:**
Luxeria Global ("Company") reserves the right to modify, amend, or update these Terms
of Use at any time without prior notice. Users are responsible for regularly reviewing the
Terms of Use to stay informed about any changes. Continued use of the website after
changes have been posted constitutes acceptance of the modified Terms of Use. The
Company also reserves the right to change or discontinue any aspect of the website,
including products, services, features, or pricing, without notice. We shall not be liable to
you or any third party for any modifications, suspensions, or discontinuation of the
website or any part thereof.
**Privacy:**
Protecting your privacy is important to Luxeria Global. Please review our Privacy Policy
to understand how we collect, use, disclose, and safeguard your personal information. By
using our website, you consent to our privacy practices and policies, which are an integral
part of these Terms of Use. If you do not agree with our Privacy Policy, please refrain
from using our website and services.
**Electronic Communications: **
When you visit Luxeria Global or send us emails, you are engaging in electronic
communication with us. By doing so, you consent to receive communications from us
electronically. We will communicate with you through email or by posting notices on our
website. You agree that all agreements, notices, disclosures, and other communications
we provide to you electronically satisfy any legal requirement that such communications
be in writing. You can unsubscribe from our electronic communications at any time by
following the instructions provided in the communication or by contacting our customer
service.
**Intellectual Property Rights:**
All content, trademarks, logos, images, product names, and designs on this website are
the exclusive property of Luxeria Global ("Company") and are protected by intellectual
property laws. You may not use, reproduce, distribute, or display any of the content on
this website without the Company's prior written consent. Any unauthorized use of
intellectual property owned by the Company may result in legal action. In addition, any
content submitted by users, including reviews, comments, or suggestions, becomes the
property of the Company and may be used for promotional or other purposes.
**Trademarks:**
All trademarks, service marks, logos, and trade names (collectively "Trademarks")
displayed on this website are the property of Luxeria Global or other respective owners.
Nothing on this website should be construed as granting any license or right to use any
Trademark without the prior written permission of the Trademark owner. Unauthorized
use of any Trademark is strictly prohibited and may constitute a violation of trademark
laws. You agree not to use, reproduce, modify, or distribute any of the Trademarks
displayed on this website without obtaining the necessary permissions. Any unauthorized
use of Trademarks may result in legal action.
**Intellectual Property Rights Complaints: **
Luxeria Global respects the intellectual property rights of others and expects its users to
do the same. If you believe that your intellectual property rights have been infringed upon
on the Luxeria Global website (www.Luxeriaglobal.com), please notify us by sending a
detailed complaint to our designated Copyright Agent at luxeriaglobal@gmail.com. To be
effective, your complaint must include the following information:
1. A physical or electronic signature of the person authorized to act on behalf of the owner of the
intellectual property right.
2. A description of the copyrighted work or other intellectual property that you claim has been
infringed.
3. A description of where the material that you claim is infringing is located on the Luxeria Global
website, including the specific URL.
4. Your full name, address, telephone number, and email address.
5. A statement by you that you have a good-faith belief that the disputed use is not authorized by the
copyright or intellectual property owner, its agent, or the law.
6. A statement by you, made under penalty of perjury, that the above information in your notice is
accurate and that you are the copyright or intellectual property owner or authorized to act on the
copyright or intellectual property owner's behalf.
Luxeria Global will respond to notices of alleged copyright or intellectual property
infringement in accordance with applicable laws. Please note that any false claims made
in your complaint may result in legal consequences. Luxeria Global may, at its discretion,
remove or disable access to the allegedly infringing material and terminate the accounts
of users who repeatedly infringe the intellectual property rights of others.
**User Responsibility and Registration Obligations: **
By using the services provided by Luxeria Global and accessing the website
(www.Luxeriaglobal.com), you agree to adhere to the following responsibilities and
registration obligations:
1. **Accurate Information: ** When you register for an account on Luxeria Global, you agree to
provide accurate, current, and complete information about yourself or your organization as
prompted by the registration form. You also agree to maintain and promptly update this
information to ensure its accuracy.
2. **User Account Security:** You are responsible for maintaining the confidentiality of your
account login information, including your username and password. You are also responsible for
all activities that occur under your account. If you believe there has been unauthorized access to
your account, you must notify Luxeria Global immediately.
3. **Age Requirement: ** Users of the Luxeria Global website must be at least 18 years old. By
using our services, you represent and warrant that you are at least 18 years of age.
4. **Prohibited Activities: ** You agree not to use the Luxeria Global website or services for any
unlawful or prohibited purpose, including but not limited to:
- Violating any applicable local, national, or international laws or regulations.
- Posting, transmitting, or sharing any content that is harmful, abusive, defamatory,
obscene, or otherwise objectionable.
- Engaging in any form of harassment, spamming, or unsolicited communication.
- Attempting to gain unauthorized access to Luxeria Global's systems or networks.
- Uploading or sharing any content that infringes upon the intellectual property rights of
others.
5. **No Commercial Use:** You agree that the services provided by Luxeria Global are for
personal, non-commercial use unless otherwise expressly authorized in writing by Luxeria
Global.
6. **Accuracy of Product Information:** Luxeria Global strives to provide accurate product
information and pricing, but we do not guarantee the accuracy or completeness of the information
provided on the website. Prices and availability are subject to change without notice.
7. **User-generated Content:** If you post, submit, or otherwise share content on the Luxeria
Global website, you are solely responsible for the accuracy, legality, and appropriateness of that
content. Luxeria Global reserves the right to remove or edit user-generated content that violates
these Terms of Use.
Failure to comply with these responsibilities and registration obligations may result in the
termination of your account and access to Luxeria Global's services. You are encouraged
to review our Privacy Policy for information on how we collect, use, and protect your
personal information.
Please note that this is a general template, and you should customize it with your specific
requirements and policies. Always consult with legal counsel to ensure that your terms
and conditions comply with applicable laws and regulations.
**Billing:**
When you make a purchase on Luxeria Global, you agree to the following billing terms:
1. **Payment Authorization:** By providing your payment information, you authorize Luxeria
Global to charge the specified amount for the products or services you have selected. You also
authorize Luxeria Global to collect and store your payment information for future transactions.
2. **Payment Methods:** Luxeria Global accepts various payment methods, including credit cards,
debit cards, net banking, and other forms of electronic payment. Payment options may vary based
on your location and the products or services you are purchasing.
3. **Currency:** All prices and transactions on Luxeria Global are in the currency displayed on the
website at the time of purchase. Currency conversion fees, if applicable, are the responsibility of
the customer.
4. **Order Confirmation:** Upon completing your purchase, you will receive an order confirmation
email from Luxeria Global. This email serves as a receipt and includes details of your order,
including the total amount charged.
5. **Billing Errors:** If you believe there has been an error in billing or if you have any billingrelated
questions, please contact our Customer Service team promptly. We will investigate and
address billing discrepancies as needed.
6. **Taxes:** Depending on your location and the products or services purchased, applicable taxes,
such as goods and services tax (GST), value-added tax (VAT), or other local taxes, may be added
to your order total.
7. **Refunds:** Our refund policy outlines the conditions under which refunds may be issued.
Please review the refund policy section for more information.
8. **Fraud Prevention:** Luxeria Global takes fraud prevention seriously. We may conduct
additional verification checks for certain transactions to ensure the security of our customers and
prevent unauthorized or fraudulent activity.
9. **Billing Disputes:** If you believe there is an error in your billing statement, please contact
Luxeria Global's Customer Service team to resolve the issue. We will make every effort to
address your concerns promptly.
By making a purchase on Luxeria Global, you acknowledge and agree to these billing
terms. Please also review our Privacy Policy for information on how we handle your
payment information and protect your privacy.
**Gift Card & Credit Note Policy:**
1. **Gift Cards:** Luxeria Global offers electronic gift cards, also known as e-gift cards, for
purchase on our platform. These gift cards can be redeemed for eligible products or services
available on our website. Gift cards are available in various denominations and can be used as a
convenient gifting option. Please note that gift cards have an expiry date, and it is essential to use
them within the specified period to ensure their validity.
2. **Credit Notes:** Credit notes may be issued by Luxeria Global in specific circumstances, such
as returns, cancellations, or as part of our customer service resolution process. Credit notes
represent a credit balance that can be applied toward future purchases on our platform. Credit
notes are non-transferable and cannot be exchanged for cash.
3. **Redemption:** To redeem a gift card or credit note, customers must enter the provided code
during the checkout process. The system will deduct the applicable amount from the total
purchase price. If the order total exceeds the gift card or credit note balance, the remaining
amount can be paid using other accepted payment methods.
4. **Expiration:** Gift cards and credit notes have an expiration date, which is clearly indicated on
the card or note. It is the responsibility of the cardholder or note recipient to use them before the
expiry date. Expired gift cards and credit notes cannot be reactivated or redeemed.
5. **Non-Refundable:** Gift card and credit note purchases are non-refundable. Once a gift card is
purchased or a credit note is issued, the transaction is considered final, and no refunds will be
provided, except where required by law.
6. **Lost or Stolen Cards:** Luxeria Global is not responsible for lost, stolen, or unauthorized use
of gift cards or credit notes. Treat them like cash, and safeguard them accordingly.
7. **Gift Card Terms:** Additional terms and conditions may apply to gift cards, including usage
restrictions and limitations. Customers are encouraged to review these terms before purchasing or
using a gift card.
8. **Modification:** Luxeria Global reserves the right to modify or terminate the gift card and
credit note program at its discretion. Any changes to the program will be communicated through
our website or other appropriate channels.
By purchasing, using, or accepting gift cards or credit notes from Luxeria Global, you
agree to abide by the terms and conditions outlined in this policy. For specific details
regarding the use of gift cards and credit notes, please refer to the respective sections on
our website or contact our Customer Service team for assistance.
**Order Cancellation by Luxeria Global:**
1. **Right to Cancel: ** Luxeria Global reserves the right to cancel an order, in part or in full,
under certain circumstances. Such cancellation may occur without prior notice to the customer,
and Luxeria Global shall not be liable for any resulting damages or losses.
2. **Cancellation Reasons:** Luxeria Global may cancel an order for reasons that include but are
not limited to:
1. **Product Unavailability:** If a product becomes unavailable after an order is placed, Luxeria
Global may cancel the affected portion of the order or the entire order. Customers will be
promptly informed, and any payments made for the cancelled items will be refunded.
1. **Payment Issues:** Orders may be cancelled if payment is not received, is incomplete, or is
deemed fraudulent.
1. **Violations of Terms:** Orders may be cancelled if they are in violation of these Terms of Use,
including but not limited to attempts to manipulate pricing, exploit promotions, or engage in any
fraudulent activities.
3. **Customer Notification:** In the event that Luxeria Global cancels an order, reasonable efforts
will be made to notify the customer using the contact information provided during the order
process. Customers are responsible for ensuring that their contact details are accurate and up to
date.
4. **Refunds:** If an order is cancelled by Luxeria Global, any payments made by the customer for
the cancelled items will be refunded. Refunds will be processed using the original payment
method, and customers should allow a reasonable time for the refund to be credited back to their
account.
5. **Non-Liability:** Luxeria Global shall not be liable for any losses, damages, or inconveniences
arising from the cancellation of an order, including any delays in refund processing.
6. **Discretion:** Order cancellations are at the discretion of Luxeria Global, and the company
reserves the right to make such decisions based on its policies and guidelines.
Customers are encouraged to review their orders carefully before confirming them to
avoid any potential issues. If you have questions or concerns about order cancellations,
please contact our Customer Service team for assistance.
**Shipping & Processing Fees:**
1. **Shipping Charges:** Luxeria Global may charge shipping fees for the delivery of products
ordered through our website. Shipping charges are determined based on various factors, including
the destination, weight, and dimensions of the products, as well as the chosen shipping method.
These charges will be clearly indicated during the checkout process before you confirm your
order.
2. **Processing Fees:** In addition to shipping charges, Luxeria Global reserves the right to apply
processing fees for certain transactions. These fees, if applicable, will also be clearly disclosed
during the checkout process, allowing you to review them before completing your order.
3. **Fee Updates:** Luxeria Global may update shipping and processing fees from time to time to
reflect changes in shipping costs or other relevant factors. Any such updates will be effective
immediately upon posting on our website, and it is your responsibility to review the fees before
placing an order.
4. **Fee Accuracy:** While we make every effort to ensure the accuracy of shipping and
processing fees, errors or discrepancies may occur. In the event that a fee is incorrectly calculated
or displayed, Luxeria Global reserves the right to correct the fee and notify you of the correction
before processing your order. You will have the option to proceed with the corrected fee or cancel
the order.
5. **Fee Inclusion:** Shipping and processing fees are typically separate from the product prices
and are not refundable unless expressly stated otherwise in our Return Policy.
6. **Additional Charges:** In some cases, additional charges such as customs duties, taxes, or other
fees may apply to international shipments. These charges are the responsibility of the customer,
and Luxeria Global is not liable for any such fees.
7. **Fee Disputes:** If you have questions or concerns regarding shipping or processing fees,
please contact our Customer Service team for assistance before completing your order. We are
committed to providing transparent information and resolving any fee-related issues promptly.
**Payment:**
1. **Payment Methods:** Luxeria Global offers multiple payment methods to facilitate your
shopping experience, including credit/debit card payments, net banking, mobile wallets, and other
secure online payment options. The availability of payment methods may vary based on your
location and the products you purchase.
2. **Payment Security:** Your financial information is important to us, and we prioritize its
security. We use industry-standard encryption and security measures to protect your payment
details during transmission. While we take all necessary precautions, Luxeria Global does not
store your complete payment information after the transaction is completed.
3. **Authorization:** By placing an order on our website, you authorize Luxeria Global to charge
the total order amount to the selected payment method. You must ensure that the payment
information provided is accurate and up to date. Any discrepancies may result in delays or
cancellations of your order.
4. **Payment Verification:** In some cases, Luxeria Global may verify the payment information
provided by you. This verification process may include requesting additional documentation or
contacting your financial institution. Failure to cooperate with the verification process may lead
to order cancellation.
5. **Order Confirmation:** Upon successful payment, you will receive an order confirmation email
that includes details of your purchase. This email serves as proof of your order and payment.
6. **Payment Failure:** If a payment is declined or fails for any reason, Luxeria Global may
attempt to contact you to resolve the issue. However, we reserve the right to cancel your order if
payment cannot be successfully processed.
7. **Currency and Pricing:** All product prices and transactions on our website are conducted in
the currency indicated during the checkout process. Luxeria Global strives to provide accurate
pricing information, but errors may occur. In such cases, we will notify you of any pricing
discrepancies before processing your order.
8. **Payment Disputes:** If you believe there has been an unauthorized or incorrect charge on your
payment method, please contact our Customer Service team immediately for assistance. We will
investigate and resolve any payment disputes in accordance with applicable laws and regulations.
**Delivery:**
1. **Delivery Address:** When placing an order on Luxeria Global, it is your responsibility to
provide accurate and complete delivery information, including the recipient's name, address, and
contact details. Luxeria Global will deliver products to the address specified in your order.
2. **Delivery Times:** We strive to deliver your orders within the estimated delivery times
provided during the checkout process. However, delivery times may vary based on factors such as
product availability, location, and external circumstances. Luxeria Global is not responsible for
any delays beyond our control.
3. **Delivery Charges:** The delivery charges associated with your order are displayed during the
checkout process. These charges may vary based on your location and the shipping method
selected. You are responsible for paying all applicable delivery fees.
4. **Delivery Confirmation:** Upon successful delivery, you will receive a confirmation email or
notification. This confirmation serves as proof of delivery. If you are not available to receive the
delivery, the courier service may leave a delivery attempt notice or contact you to reschedule
delivery.
**Loss in Transit:**
1. **Reporting Loss:** In the unfortunate event that your order is lost during transit, please contact
our Customer Service team immediately. We will initiate an investigation into the matter and
work to resolve it as promptly as possible.
2. **Resolution:** If the investigation confirms that the order was lost in transit and cannot be
delivered to you, Luxeria Global will either arrange for a replacement of the lost items (if
available) or issue a refund in accordance with our Refund Policy.
3. **Damaged or Tampered Packages:** If you receive a package that appears to be damaged or
tampered with, please do not accept it. Instead, inform the courier immediately and contact our
Customer Service team. We will work to resolve the issue and ensure you receive your order in
proper condition.
**Refunds & Returns:**
1. **Product Returns:** Luxeria Global aims to provide you with high-quality products. If, for any
reason, you are dissatisfied with your purchase, you may request a return within 1 day (24 hours)
from the date of delivery.
2. **Eligibility for Returns:** Products are eligible for return under the following conditions:
1. A wrong product has been dispatched, or a product received does not match the item selected
during order confirmation.
1. You identify a quality or manufacturing defect on the received product.
1. The product is received in a damaged condition. Please do not accept any package if it is
tampered or damaged upon delivery.
3. **Return Process:** To initiate a return, please follow these steps:
1. Raise a Return Request within 1 day (24 hours) of delivery by contacting our Customer Service at
+91 9717974101 or by emailing us at luxeriaglobal@gmail.com .
1. Provide a clear photograph of the received product, clearly depicting the issue (in case of
damage/defect/incorrect product) along with your order details to luxeriaglobal@gmail.com.
1. Our Quality Assurance team will review the details to determine if the return is eligible.
1. Once your return request is accepted, we will arrange for a pick-up of the product. Pickup usually
takes 2-3 working days, and delivery to our warehouse takes 7 days.
4. **Return Conditions:** To facilitate a hassle-free return, please note the following conditions:
1. The product must be returned with its original packaging, including tags, barcodes, accessories,
manuals, warranty cards, shipping labels, and the invoice.
1. The product should be unused and in its original condition.
5. **Refund Process:** Upon receiving the returned merchandise at our warehouse, the refund
process will be initiated within 2 days. Refunds will be made in the form of Store Credits or
through the same mode of payment used for the order.
6. **Store Credits:** Store Credits are processed within 24 hours, have no expiry date, and can be
used for future purchases.
7. **Refund Exceptions:** For cash payments, refunds will be processed through the same
transaction method used for the original purchase. NEFT transactions may take approximately 3
days to complete. For Credit Card payments, the refund amount will be reflected in your next
billing cycle.
8. **Disclaimer: ** Please note that these policies are subject to change without prior notice. In
case of any conflicts, the Terms & Conditions Policy shall prevail.
**Product Descriptions: **
1. **Accurate Descriptions:** Luxeria Global strives to provide accurate and detailed product
descriptions on our website. We make every effort to ensure that the product information,
including specifications, images, and prices, is up-to-date and reliable.
2. **Product Variations:** Please note that product colors and sizes may appear differently on your
screen due to variations in monitor settings and lighting conditions. While we make every effort
to display product colors accurately, we cannot guarantee that your device will accurately reflect
these colors.
3. **Availability:** Product availability is subject to change, and some items may go out of stock
before we can update the website. If you place an order for an item that is no longer available, we
will contact you to discuss alternative options or cancel the order as per your preference.
4. **Product Customization:** Certain products may offer customization options. In such cases,
please review your customization choices carefully before placing your order. We cannot accept
returns or provide refunds for customized products unless they are damaged or defective.
5. **Product Compliance:** Our products are designed and manufactured in compliance with
applicable quality and safety standards. We take utmost care to ensure product compliance, and
they are intended for their intended use. However, if you believe that a product does not meet the
stated compliance standards, please contact us immediately.
6. **Pricing Disclaimer:** While we make every effort to ensure accurate pricing, errors may
occur. In cases of discrepancies between the displayed price and the actual price, we reserve the
right to cancel the order or contact you for further instructions. We do not guarantee the accuracy
of prices displayed on third-party websites or platforms.
7. **Inaccuracy Disclaimer:** Despite our best efforts, occasional errors or inaccuracies in product
descriptions, pricing, or other details may occur. We reserve the right to correct these errors and
update information as needed. We apologize for any inconvenience this may cause.
8. **Warranties & Liability:** Please refer to our "Warranties & Liability" section for information
regarding product warranties and liability.
9. **Product Images:** Product images are for illustrative purposes only. Actual product
appearances may vary, and additional items in product images are for decorative or contextual
purposes and may not be included with the purchased product unless explicitly stated in the
product description.
**Waiver:**
1. **No Implied Waiver:** The failure of Luxeria Global to enforce any right or provision of these
Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and
agreed to in writing by Luxeria Global. Any waiver of any provision of these Terms of Use will
be effective only if provided in writing and signed by an authorized representative of Luxeria
Global.
2. **Limited Waiver:** In the event that Luxeria Global grants a waiver for a specific instance of
non-compliance with these Terms of Use, such waiver shall be limited to that particular instance
and shall not affect Luxeria Global's right to enforce these Terms of Use in the future, whether
for that instance or any other.
3. **Consistent Application:** Luxeria Global's failure to exercise or enforce any right or provision
of these Terms of Use shall not constitute a waiver of such right or provision in any other
instance or circumstance.
4. **No Course of Dealing:** No course of dealing or performance between the parties will act as a
waiver of any provision of these Terms of Use.
5. **Non-Waiver of Rights:** Luxeria Global reserves the right to enforce its rights under these
Terms of Use to the fullest extent of the law.
6. **No Reliance on Waiver:** You acknowledge that no waiver by Luxeria Global of any default
by you under these Terms of Use shall constitute a waiver of any subsequent default, and no
waiver by Luxeria Global shall be effective unless it is expressly stated to be a waiver and is
communicated to you in writing.
**Dispute Resolution:**
1. **Good Faith Resolution:** Luxeria Global is committed to providing excellent customer service
and addressing any concerns or disputes in a fair and transparent manner. We encourage you to
contact our Customer Service team at luxeriaglobal@gmail.com in the event of any disputes or
concerns related to our products, services, or these Terms of Use. We believe that most disputes
can be resolved through open communication and negotiation in good faith.
2. **Mediation and Arbitration:** If a dispute cannot be resolved through direct communication and
negotiation, both parties agree to consider alternative dispute resolution methods, such as
mediation or arbitration, before pursuing litigation. Mediation and arbitration are designed to
provide efficient and cost-effective means of resolving disputes.
3. **Governing Law and Jurisdiction:** These Terms of Use are governed by and construed in
accordance with the laws of [Jurisdiction], without regard to its conflict of law principles. Any
dispute arising from or related to these Terms of Use, your use of the website, or any transactions
with Luxeria Global shall be subject to the exclusive jurisdiction of the courts located in New
Delhi.
4. **Legal Proceedings:** If mediation, arbitration, or other alternative dispute resolution methods
fail to resolve the dispute, both parties retain the right to initiate legal proceedings in accordance
with applicable laws and regulations.
5. **Class Action Waiver:** You agree that any dispute resolution proceedings will be conducted
only on an individual basis and not as part of a class action or collective action. You waive the
right to participate in any class action lawsuits or class-wide arbitration.
6. **Costs of Resolution:** Each party shall be responsible for its own costs and expenses related to
dispute resolution, including but not limited to legal fees, unless otherwise determined by a
competent authority.
7. **Contact Information:** For any dispute-related inquiries or requests for dispute resolution,
please contact our Customer Service team at luxeriaglobal@gmail.com.
**Grievance:**
1. **Commitment to Address Grievances:** Luxeria Global is dedicated to providing exceptional
service to its customers. If you have any concerns, grievances, or complaints related to our
products, services, or these Terms of Use, please reach out to our Customer Service team
at luxeriaglobal@gmail.com. We value your feedback and are committed to addressing any issues
promptly and fairly.
2. **Grievance Redressal Process:** To facilitate the resolution of grievances, we have established
an internal grievance redressal process. When you contact us with a grievance, our Customer
Service team will initiate an investigation and strive to provide you with a satisfactory resolution
within a reasonable timeframe.
3. **Escalation:** If you are not satisfied with the resolution provided by our Customer Service
team, you have the option to escalate the matter to our Grievance Redressal Officer. The
Grievance Redressal Officer will conduct a thorough review of the grievance and respond with a
resolution within a reasonable timeframe.
4. **Contact Information:** To raise a grievance or escalate a matter, please contact our Customer
Service team at luxeriaglobal@gmail.com If you wish to escalate the grievance to the Grievance
Redressal Officer, please contact bansalshail@gmail.com .
5. **Feedback:** We encourage you to share your feedback and suggestions to help us improve our
products and services. Your valuable input is essential in enhancing the Luxeria Global
experience for all our customers.
**Governing Law:**
These Terms of Use and any dispute or claim arising out of or in connection with them or
their subject matter (including non-contractual disputes or claims) shall be governed by
and construed in accordance with the laws of New Delhi without regard to its conflict of
law principles.
Any legal action or proceeding arising under these Terms of Use shall be brought
exclusively in the federal or state courts located in New Delhi and the parties hereby
consent to personal jurisdiction and venue therein.