Shipping policy

Delivery and Shipping Policy

LUXERIA GLOBAL

Effective 6 September 2026

This policy explains how Luxeria Global processes, dispatches, tracks, and delivers domestic and international orders placed through www.luxeriaglobal.com. Delivery dates are estimates, and the charge and serviceability shown at checkout apply to each order.

1. Scope and acceptance

This Delivery and Shipping Policy applies to orders placed through www.luxeriaglobal.com. By placing an order, you agree to the delivery terms shown at checkout and in this policy. Read it together with our Returns and Cancellations Policy, Terms and Conditions, and any notices displayed during checkout.

2. Order processing and dispatch

We normally process and dispatch orders within 1 to 3 business days after payment confirmation and any required verification. Most ready-to-ship orders leave our facility within 24 to 48 hours. Orders placed after 1:00 PM IST on Friday, on weekends, or on public holidays are generally processed on the next business day.

Processing may take longer for customized, made-to-order, oversized, bulk, back-ordered, or specially sourced products. If a product has a different dispatch timeline, the product page or order communication will control.

3. Domestic shipping within India

After dispatch, domestic orders are generally delivered within 3 to 7 business days. Remote locations, peak periods, and locations requiring postal delivery may take longer. Saturdays, Sundays, and public holidays are not counted as business days for standard delivery estimates.

Domestic shipping charges are generally applied as follows:

· Orders below ₹500: a shipping charge of ₹150 (Rupees One Hundred and Fifty Only).

· Orders of ₹500 or more: standard shipping is free, unless a special charge applies.

· Orders above ₹1,00,000: an additional shipping charge of up to 5% may apply and will be disclosed before the order is confirmed.

· Oversized, heavy, fragile, remote-area, North-East India, or Jammu and Kashmir deliveries may require an additional charge. Such orders may be accepted only on a prepaid basis.

The final charge displayed at checkout or confirmed by our team before dispatch will apply if it differs because of the product, destination, packaging, courier availability, or a promotional offer.

4. International shipping

We ship internationally to many countries, subject to product and destination restrictions. Available services and charges are displayed at checkout or confirmed before dispatch. We may use DHL Express, FedEx, Aramex, EMS, India Speed Post, or another suitable carrier.

International shipping is generally charged at ₹2,500 for shipments within the applicable weight and volume limits. Country-specific, weight-based, volumetric, remote-area, handling, or insurance charges may apply. The final amount shown at checkout or separately accepted by you before dispatch will apply.

International orders are normally dispatched within 1 to 3 business days after payment confirmation and delivered within approximately 7 to 14 business days after dispatch. Customs checks, local delivery conditions, or regulatory requirements can extend this period.

5. Customs duties taxes and import requirements

Unless checkout expressly states otherwise, the recipient is responsible for customs duties, import taxes, brokerage, storage, clearance charges, and other destination-country fees. These amounts are not included in the product price or shipping charge and are collected by the relevant authority or carrier.

Customers are responsible for confirming that ordered products may lawfully be imported into the destination country. We provide the standard shipment documents reasonably required for clearance but cannot guarantee clearance or delivery within a particular period.

If an international shipment is refused, abandoned, or returned because duties or fees were unpaid, required documents were not provided, or import rules were not met, any refund will be subject to our Returns and Cancellations Policy and may be reduced by outbound and return shipping, duties, taxes, storage, handling, payment-processing, and currency-conversion costs.

6. Shipping partners and serviceability

We use third-party logistics providers such as Delhivery, Blue Dart, DTDC, Amazon Shipping, FedEx, DHL, Aramex, and postal services. The carrier is selected according to destination, product characteristics, serviceability, and operational requirements. A requested carrier may be used where reasonably possible but cannot be guaranteed.

We aim to serve a wide network of Indian PIN codes, but some areas may be unserviceable or may require an alternative carrier, prepaid payment, a revised delivery estimate, or an additional charge. If this affects your order, we will contact you using the details provided at checkout.

7. Cash on delivery and partial cash on delivery

Cash on delivery may be available for eligible domestic orders below ₹3,999, subject to location, order value, product, and customer risk checks. Where offered, the applicable COD fee will be displayed at checkout.

Partial cash on delivery may be offered for eligible orders from ₹3,999 to ₹9,999. Where available, 50% is paid in advance and the remaining 50% is paid on delivery. Eligibility may depend on the customer's order and delivery history. Luxeria Global may modify, suspend, or withdraw COD or partial COD where reasonably required to manage fraud, failed deliveries, or operational risk.

8. Tracking and delivery

After dispatch, we will normally send a tracking number by email, WhatsApp, or SMS. Tracking information can take 24 to 48 hours to become active after the shipment is handed to the carrier.

Orders are delivered to the shipping address provided at checkout. Please provide a complete address, correct PIN or postal code, a landmark where useful, and an active telephone number. Delivery partners may make up to three delivery attempts. If delivery fails, the shipment may be returned to us and any reshipment or refund may be subject to additional costs.

9. Address changes cancellations and failed delivery

Contact us immediately if the shipping address is incorrect. We may change an address only while the order is still being processed and before dispatch. Once dispatched, we cannot guarantee an address change or redirection.

If an order is cancelled before dispatch, any eligible refund will be processed under our Returns and Cancellations Policy. If cancellation is requested after dispatch, or if an incorrect or incomplete address causes a return, a processing, outbound shipping, return shipping, or reshipment charge may be deducted or collected.

If a prepaid order is lost in transit or confirmed as undeliverable through no fault of the customer, we will offer a replacement or refund of the eligible order amount, including shipping paid for that shipment.

10. Multiple products and special orders

Where an order contains products with different dispatch dates, we may hold the order and ship all products together when they are ready, or split the shipment where operationally appropriate. Tracking details may be issued separately for split shipments.

Customised, made-to-order, gift, bulk, corporate, oversized, and fragile orders may require special packaging, additional time, or a customised shipping quotation. Contact us before ordering if you need a preferred carrier, a specific delivery arrangement, gift packaging, or delivery to a difficult-to-service location.

11. Damaged, Tampered, Shortage or Missing shipments

Inspect the outer packaging at delivery. If a package appears open, tampered with, crushed, wet, or materially damaged, DO NOT accept or sign for it where the carrier permits refusal. Take clear photographs or video of the package and visible damage.

Report a damaged, tampered, empty, short, partial, or missing-item shipment within 24 hours of delivery by emailing or messaging us. To help us investigate, you may be required to provide:

· the order number and a short description of the issue;

· clear photographs or video of all sides of the outer package, labels, seals, inner packaging, and received items;

· a copy of any delivery record or carrier communication; and

· any other information reasonably required by us or the carrier.

DO NOT USE the affected item and DO NOT DISPOSE any packaging for at least 4 days after reporting the issue, as the carrier may need to inspect or collect it. A replacement or refund, where approved, will be processed after the investigation. A claim may be declined if it is reported late, the item was used, the packaging was discarded, or sufficient evidence was not provided.

12. Delays beyond our control

Delivery estimates are not guarantees. Weather, natural events, strikes, political disruption, transport interruptions, customs, security restrictions, regulatory action, public holidays, peak-season volumes, incorrect address details, failed delivery attempts, and other events beyond our reasonable control may delay a shipment. We will provide reasonable assistance and available tracking information but are not responsible for carrier or customs delays outside our control.

13. Shipping costs returns and fair use

Except where required by law or where an order is lost or undeliverable through no fault of the customer, shipping, COD, handling, payment-processing, currency-conversion, duty, and similar charges are non-refundable. Return-shipping charges may be deducted from an approved refund as stated in our Returns and Cancellations Policy.

To protect customers and prevent misuse, we may restrict COD, require prepaid payment, or apply a delivery charge of ₹149 to accounts with an unusually high rate of returns, refused deliveries, or unaccepted shipments. Any restriction will be applied reasonably and subject to applicable law.