Refund policy

Cancellation, Return and Refund Policy

LUXERIA GLOBAL

Effective 6 September 2026

Luxeria Global curates premium luxury home decor, exclusive festive and devotional decor, gift items, puja ceremony essentials, and selected premium ethnic wear for women. Many products are handcrafted, delicate, hygienic, spiritual, consecrated, personalised, or made to order. This policy explains when an order may be cancelled, returned, exchanged, replaced, or refunded while preserving all rights that cannot be excluded under applicable consumer law.

1. Eligibility for Returns & Exchanges

1.1 General eligibility

You may request a return or exchange only if all of the following are true:

  • The request is raised within 7 calendar days of delivery date.
  • The item is unused, unworn, unwashed, unaltered, and in original condition.
  • All original tags, labels, packaging, certificates, and accessories are intact.
  • The item is not listed under Non‑Returnable Items (Section 3).
  • For ethnic wear: the garment shows no signs of wear, trial beyond basic fit check, perfume/deodorant stains, or alterations.

We reserve the right to reject returns that do not meet these conditions.

1.2 How to initiate a return/exchange

To request a return or exchange:

  1. Email us at luxeriaglobal@gmail.com within 7 days of delivery with:
    • Order number
    • Product name/SKU
    • Reason for return/exchange
    • Clear photos/video showing the product and packaging
  2. Our team will review and, if eligible, share a Return Authorization (RA) number and return instructions.
  3. Ship the item back in its original packaging, securely packed, with the RA number clearly mentioned.

Returns without prior authorization may be delayed or declined.

2. Refunds

2.1 When refunds are issued

Refunds are issued only for:

  • Approved returns that pass our quality and condition check at the warehouse.
  • Wrong item delivered, damaged in transit, or manufacturing defects reported within the eligible window.
  • Orders cancelled by us (e.g., out of stock, un-shippable address, pricing error).

2.2 Refund amount

For approved refunds:

  • Refundable amount = Product price paid
  • Non‑refundable: Original shipping charges, COD fees (if any), and any return shipping fees unless the return is due to our error (wrong/damaged item).
  • If a return fee applies (e.g., for buyer‑initiated returns on ethnic wear or decor), it will be clearly disclosed at checkout and deducted from the refund.

2.3 Refund method & timeline

  • Refunds are processed to the original payment method.
  • After we receive and inspect the returned item, refunds are initiated within 5–7 working days.
  • Bank processing times may add 3–10 additional working days depending on your bank/payment provider.

3. Non‑Returnable Items

Due to hygiene, sanctity, customization, and safety considerations, the following categories are non‑returnable and non‑exchangeable (except for wrong/damaged items or legal obligations):

  • Opened or used puja items, including but not limited to:
    • Incense (agarbatti/dhoop), camphor, oils, itra/fragrances, ghee lamps, wicks, powders, herbs, consecrated items
  • Consecrated, mantra‑energized, or prana‑pratishtha idols/yantras
  • Customized or personalized products, including engraved items, custom sizes, bespoke decor, monogrammed textiles
  • Made‑to‑order or special‑order ethnic wear (e.g., custom stitching, altered lengths, bespoke embroidery)
  • Items marked “Final Sale”, “Clearance”, or “Non‑Returnable” on the product page
  • Gift sets or festive boxes once opened or tampered with
  • Perishable or consumable spiritual/wellness products

For these items, we strongly recommend reviewing product details, dimensions, colors, and descriptions before purchase.

4. Exchanges

4.1 When exchanges are allowed

Exchanges are permitted only for:

  • Size/colour variants of the same product (for ethnic wear and eligible decor), subject to availability.
  • Wrong item delivered or manufacturing defects reported within the eligible window.

Exchanges are not allowed for:

  • Non‑returnable categories (Section 3)
  • Items not in original condition with tags and packaging intact
  • Requests made after 7 days from delivery

4.2 Exchange process

  • Follow the same initiation process as returns (Section 1.2).
  • If the desired variant is unavailable, we may offer:
    • A refund (as per Section 2), or
    • A store credit/voucher (if offered by the store).

Any price difference will be adjusted (additional payment required for higher‑priced variants; differential refund for lower‑priced ones, excluding shipping/fees as applicable).

5. Cancellation Policy

5.1 Customer‑initiated cancellation

You may cancel an order only before it is dispatched:

  • Contact us immediately at luxeriaglobal@gmail.com with your order number.
  • If the order is already packed/dispatched, cancellation will not be possible; you may instead initiate a return (if eligible) after delivery.
  • Personalised, customised, altered, made-to-order, or special-order products may not be cancelled once production, personalisation, alteration, or procurement has begun, if this restriction was disclosed before purchase. If work has not begun, we will consider the request and disclose any non-recoverable cost before processing the cancellation.

5.2 Store‑initiated cancellation

We reserve the right to cancel or refuse any order in cases including but not limited to:

  • Product out of stock or discontinuation
  • Suspected fraud, payment failure, or policy abuse
  • Unshippable address or failed delivery attempts
  • Pricing or listing errors (e.g., incorrect price, description, or images)
  • Any event beyond our reasonable control that prevents fulfilment.

In such cases, we will notify you using the order contact details. If we cancel an order after payment, we will refund the amount received for the cancelled item or order to the original payment method, except where another method is required for technical reasons or agreed with you.

6. Damaged, Defective, or Wrong Items

Inspect the parcel promptly. If it appears tampered with or materially damaged at delivery, refuse it where the carrier permits and record photographs or video.

If you receive a damaged, defective, or incorrect item:

  • Notify us within 24 hours of delivery at luxeriaglobal@gmail.com with:
    • Order number
    • Photos/video clearly showing the issue and packaging
  • We will arrange a replacement (subject to availability) or a full refund (including original shipping, where applicable).
  • Return shipping for such cases will be borne by us.

Claims made after 24 hours may be reviewed at our discretion and are not guaranteed. The 24-hour reporting period helps us investigate transit claims and is not intended to extinguish a statutory right that cannot legally be limited. After verification, we will offer an appropriate remedy, which may include repair where suitable, replacement subject to availability, or refund. Where the issue is attributable to us or the carrier, we will bear reasonable return shipping and refund applicable original shipping charges.

7. Special Notes for Spiritual & Devotional Products

Many of our products carry spiritual, ritualistic, and devotional significance. Please note:

  • Minor variations in color, texture, size, finish, or natural material patterns are inherent to handcrafted and natural items and do not qualify as defects.
  • Outcomes of spiritual use, rituals, or personal experiences are subjective and not grounds for return or refund.
  • Once an item has been used in a ritual, consecrated, or opened, it cannot be returned for hygiene and sanctity reasons (see Section 3).

We encourage you to read product descriptions carefully and contact us with any pre‑purchase queries.

8. Shipping & Return Costs

  • Original shipping charges are non‑refundable unless the return is due to our error (wrong/damaged item).
  • Return shipping costs are borne by the customer for buyer‑initiated returns, unless otherwise stated or required by law.
  • We recommend using a tracked, insured courier for returns; we are not responsible for items lost in transit without tracking.

9. Late delivery and failed fulfilment

If goods are delivered later than a delivery commitment stated or agreed at purchase, contact us for assistance. We will provide the remedy required by applicable law. A late-delivery remedy may not apply where delay results from force majeure or circumstances beyond our reasonable control, including severe weather, strikes, transport disruption, customs, governmental action, or an incorrect or incomplete address.

10. Fair use and fraud prevention

We may review, restrict, or refuse discretionary returns, exchanges, COD access, or future orders where there is credible evidence of fraud, wardrobing, substitution, excessive or abusive returns, and repeated refusal of delivery, tampering, or misuse. We may request reasonable identity or transaction verification. We will not use this section to deny a remedy that is mandatory under applicable law.

11. Complaints and grievance redressal

For a complaint, return, refund, or consumer grievance, contact:

Grievance Officer: Luxeria Global

Email: luxeriaglobal@gmail.com

WhatsApp: +91 9717974101

We aim to acknowledge a consumer complaint within 48 hours and resolve it within one month from receipt. We may assign a reference number and request information reasonably needed to investigate. If resolution takes longer, we will communicate the reason and status.

12. Legal Rights & Governing Law

This policy does not limit any rights you may have under applicable consumer protection laws in your jurisdiction. In case of any conflict between this policy and mandatory legal provisions, the law shall prevail.

For customers in India, this policy is intended to be read in conjunction with applicable provisions of the Consumer Protection Act, 2019 and related rules.

13. Changes to This Policy

We may update this Return, Refund & Cancellation Policy from time to time. The latest version will always be available on our website with an updated “Last updated” date.