Last reviewed 18 August 2026.
Shipping
Order processing
Orders are normally processed within 1–3 business days after payment confirmation. Orders placed on Sundays or public holidays begin processing on the next business day.
Delivery within India
Estimated delivery is generally 3–7 business days after dispatch, depending on the destination and courier serviceability. Remote locations may require additional time.
Shipping charges
Any applicable shipping charge is shown at checkout before payment. Promotional free-shipping offers, when available, are subject to the conditions displayed with the offer.
Tracking and delivery
Tracking details are shared when an order is dispatched. Customers are responsible for providing a complete address and reachable phone number. If a parcel is returned because of an incorrect address, repeated failed delivery attempts or refusal to accept delivery, reshipping charges may apply.
Delays and damaged parcels
Courier, weather, public-holiday and other events beyond our reasonable control can cause delays. If a parcel arrives visibly damaged, please photograph the outer packaging and product and contact us promptly at luxeriaglobal@gmail.com.
Returns
Return window
Eligible return requests must be submitted within 7 calendar days of delivery. Contact luxeriaglobal@gmail.com with your order number, reason for return and clear photographs where relevant.
Return eligibility
To qualify, an item must be unused, undamaged and returned with all original packaging, accessories and labels. Please do not send a product back until return instructions have been provided.
Items not eligible for return
- Personalised, customised or made-to-order products
- Gift cards
- Items damaged through misuse, improper handling or normal wear
- Products returned without original components or packaging
- Items marked final sale, where permitted by applicable law
Damaged, defective or incorrect items
Please report a damaged, defective or incorrect item as soon as possible and within 48 hours of delivery. Include clear photographs of the product, packaging and shipping label. After verification, we will offer an appropriate replacement, exchange or payment reversal.
Return shipping
For an approved return caused by damage, defect or an incorrect item, Luxeria Global will arrange or reimburse reasonable return shipping. For other approved returns, return-shipping costs may be deducted from the amount returned to the original payment method.
Payment reversals
Approved payment reversals are initiated to the original payment method after the returned item is received and inspected. Please allow 7–10 business days after approval for processing by the payment provider or bank.
Cancellations
Cancellation requests are considered before dispatch. Once an order has shipped, the return process applies.
Nothing in this policy limits rights available under applicable consumer law.
Questions
For help, email luxeriaglobal@gmail.com or call +91 97179 74101 with your order number.