Draft for approval — last reviewed 18 August 2026.
Return window
Eligible return requests must be submitted within 7 calendar days of delivery. Contact luxeriaglobal@gmail.com with your order number, reason for return and clear photographs where relevant.
Return eligibility
To qualify, an item must be unused, undamaged and returned with all original packaging, accessories and labels. Please do not send a product back until return instructions have been provided.
Items not eligible for return
- Personalised, customised or made-to-order products
- Gift cards
- Items damaged through misuse, improper handling or normal wear
- Products returned without original components or packaging
- Items marked final sale, where permitted by applicable law
Damaged, defective or incorrect items
Please report a damaged, defective or incorrect item as soon as possible and within 48 hours of delivery. Include clear photographs of the product, packaging and shipping label. After verification, we will offer an appropriate replacement, exchange or refund.
Return shipping
For an approved return caused by damage, defect or an incorrect item, Luxeria Global will arrange or reimburse reasonable return shipping. For other approved returns, return-shipping costs may be deducted from the refund.
Refunds
Approved refunds are initiated to the original payment method after the returned item is received and inspected. Please allow 7–10 business days after approval for processing by the payment provider or bank.
Cancellations
Cancellation requests are considered before dispatch. Once an order has shipped, the return process applies.
Nothing in this policy limits rights available under applicable consumer law.